SHIPPING POLICY
House of VèVè
A Luxury Delivery Experience
At the House of VèVè, every creation is prepared with the same care and attention devoted to its design and craftsmanship. From the moment your order is placed to the moment it arrives, our goal is to provide an exceptional delivery experience.
Each order is carefully inspected, elegantly packaged, and shipped with the utmost attention to quality and security.
ORDER PROCESSING
Orders are processed Monday through Friday, excluding weekends and public holidays.
In-stock creations are typically prepared for shipment within 2–5 business days after payment has been confirmed.
Made-to-order, bespoke, and personalized creations require additional production time. Estimated completion timelines will be communicated at the time of purchase.
Once your order has been prepared for shipment, you will receive a confirmation email with tracking information.
DOMESTIC SHIPPING
The House of VèVè proudly ships throughout the United States.
Delivery options and estimated transit times vary based on your selected shipping method and destination.
All domestic shipments include tracking and delivery confirmation.
INTERNATIONAL SHIPPING
We are pleased to serve clients in selected countries.
International delivery times vary depending on destination, customs procedures, and local shipping carriers.
Clients are responsible for any customs duties, import taxes, VAT, or other fees required by their country. These charges are determined by local customs authorities and are not included in the purchase price unless otherwise stated.
SHIPPING CONFIRMATION
- Shipping confirmation
- Tracking number
- Carrier information
- Estimated delivery date (when available)
Please allow up to 24 hours for tracking information to become active.
SIGNATURE REQUIREMENT
To ensure the safe delivery of your purchase, the House of VèVè may require an adult signature upon delivery for high-value orders.
This additional security measure helps protect your investment and ensures that your order reaches you safely.
PACKAGING
- Signature presentation box
- Protective dust bag
- Certificate of Authenticity
- Care Guide
- Personalized message (when requested)
Each package is designed to provide an elegant and memorable unboxing experience.
SHIPPING DELAYS
While we strive to meet all estimated delivery timelines, delays may occasionally occur due to weather conditions, customs inspections, carrier disruptions, or other circumstances beyond our control.
We appreciate your patience and understanding should such situations arise.
INCORRECT SHIPPING INFORMATION
Please review your shipping information carefully before completing your purchase.
The House of VèVè is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided during checkout.
LOST OR DAMAGED SHIPMENTS
If your package arrives damaged or appears to have been lost during transit, please contact our Client Care team as soon as possible.
We will work closely with the shipping carrier to investigate the matter and assist in reaching a satisfactory resolution.
CLIENT CARE
If you have any questions regarding shipping, delivery timelines, or your order status, our Client Care team is always available to assist you.
We are committed to ensuring that every House of VèVè creation arrives safely and beautifully, ready to be enjoyed for years to come.
Thank you for choosing the House of VèVè.