Orders
Our Client Advisors will be delighted to assist you and provide personalised advice. Our Service Centre is available 24/7.
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If you still require assistance, please contact Customer Service.
Some items may be restocked depending on availability and demand.
Restock dates are not always guaranteed.
We recommend checking the product page regularly for updates.
You may also contact Customer Service for additional information.
Join our mailing list to receive product and restock notifications.
Contact Customer Service as soon as possible after placing your order.
Orders are processed quickly, and changes may not always be possible.
Please provide your order number when contacting us.
If the order has already shipped, cancellation may not be available.
Our team will do their best to assist you.
Some items may become temporarily unavailable after an order is placed.
A backordered item will ship as soon as it becomes available.
Partially shipped orders will be completed in separate shipments when possible.
You will receive updates regarding the status of your order.
Please contact Customer Service if you would like further assistance.
We offer reliable delivery services throughout the United Kingdom.
Orders are typically processed within 1–2 business days.
Standard UK delivery usually arrives within 2–5 working days.
Delivery times may vary during peak seasons and promotional periods.
You will receive tracking information once your order has been dispatched.
Next Day Delivery is available on selected items and locations.
Orders must be placed before the stated daily cut-off time.
Orders placed after the cut-off time will be processed the following business day.
Delivery is available Monday through Friday.
Tracking details will be provided once your order has shipped.
We accept returns and exchanges on eligible items within a specified period after delivery, provided the product remains unused, unworn, and in its original condition with all packaging and tags intact. Due to the handcrafted nature of many of our pieces, certain limited or made-to-order items may not be eligible for return. If you wish to request a return or exchange, our team will guide you through a simple approval process to ensure a smooth and seamless experience.
