Our Commitment

At the House of VèVè, every piece is thoughtfully designed and carefully crafted. We take great pride in the quality of our products and want you to be completely satisfied with your purchase.

If for any reason you are not satisfied, we are here to help.

Return Eligibility

Eligible items may be returned within 14 days of delivery.

To qualify for a return, items must be:

• Unused and in their original condition

• Returned with original packaging and tags attached

• Accompanied by proof of purchase

Items showing signs of wear, damage, alteration, or use are not eligible for return.

Non-Returnable Items

The following items cannot be returned or refunded:

• Custom-made or personalized items

• Made-to-order products

• Limited edition pieces marked as final sale

• Gift cards

• Sale or clearance items

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery.

Please include:

• Your order number

• A description of the issue

• Photographs showing the damage or defect

We will review the claim and work with you to provide an appropriate resolution.

Refund Process

Once your return is received and inspected, you will be notified of the status of your refund.

Approved refunds will be issued to the original payment method used at checkout.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Original shipping charges are non-refundable.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

We recommend using a trackable shipping service and retaining proof of shipment until your return has been received.

Exchanges

Due to the limited nature of many of our handcrafted pieces, exchanges are subject to product availability.

If you wish to request an exchange, please contact us before returning your item.

Contact Us

For return requests or questions regarding your order, please contact:

Email: vevecollections@vevecollections.com

We are committed to ensuring that your experience with the House of VèVè reflects the same care and attention that goes into every creation.